Terms & Conditions
All trips and trekks of Mama Artemisia are operated by Tupendane Daima Safaris, al fully licenced Tour Operator .
Mama Artemisia offers daily departures on all routes. The high season is from June through September, October, January and February. Our trips are small groups of 12 persons or less, so space is sometime limited. We also recommend that you call as early as possible to ensure space is available on your desired departure date. We recommend you book with us at least two to three months in advance.
When Mama Artemisia has accepted your booking, the date of the confirmation invoice activates the terms and conditions of the contract. Confirmation of services is subject to payment of a deposit of 25% of the total invoiced amount. Reservations at certain lodges are non-refundable and the names of these lodges will be provided on request of the client. The balance is to be paid not later than 60 days prior to commencement of the services. When reservations are made within 60 days prior to the departure date, full payment is required immediately on written confirmation.
If payments are not received within the above time frame, Mama Artemisia reserves the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the reservation of such safari. All bookings are subject to availability at the time of booking and cannot be guaranteed.
Prices are quoted in US dollars. All prices are subject to change until the full amount has been paid. Once the full amount is paid, you will not be subject to any further price increases. Should prices or costs from suppliers increase due to inflation, currency depreciation, and/or increase in park fees and/or fuel surcharges, Mama Artemisia will have no other option than to pass on the same even if your invoice has already been paid in full. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier. Please note that when the client's itinerary overlaps two seasons, the price will be pro-rated over the two seasons.
Child rate is only applicable to one or two children under 12 years of age sharing a room with two adults. In the case of two children sharing a room with parents, the two children will share a bed, as most hotels and lodges cannot accommodate a fourth bed. One child sharing a room with one adult will be charged full adult rate.
Our safari costs are based on double occupancy. However, we try to accommodate single travellers who request single accommodation, as well as single travellers who are looking for a roommate. If a single room is requested, or we are unable to find a suitable roommate, you will need to pay a single supplement. Single accommodation is not available on all safaris.
Deposits are due at the time of booking. The deposit amount is 25% of the total invoice.
If you wish to cancel your safari vacation you must notify Mama Artemisia in writing as soon as possible. Your notice of cancellation is only effective when it is received in writing.
In such case the following cancellation charges will be payable:
61+ days prior to departure: Full deposit
60-15 days prior to departure: 50% of total price
14- Departure Day / no show: 100% of total price
Any refunds made due to cancellations by the customer will be net of any bank transfer charges incurred by Mama Artemisia.
Although it rarely happens (and Mama Artemisia will do their utmost to avoid doing so) Mama Artemisia reserves the right to cancel tours and other arrangements. If your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control, e.g. over bookings, the company will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a refund of the monies paid to Mama Artemisia.
You must take out adequate travel insurance to cover any cancellation fees.
It is essential that you are adequately insured for the activities that you wish to do. Your insurance policy should specifically cover cancellations, interruption, delays and unforeseeable expenses as well as any high risk activities that you wish to undertake.
Travel insurance covers expenses such as:
• trip cancellation, interruption or delays
• emergency accident and sickness
• 24-hour emergency medical assistance
• lost, damaged, stolen or delayed baggage
At a minimum, the insurance should protect you against trip cancellation and trip interruption, should you need to cancel your trip due to circumstances such as training injuries or sickness or emergencies. Insurance must cover high altitude trekking (not to be confused with "mountaineering" or "mountain climbing" which most insurance will not cover) and all medical and repatriation costs. Keep your proof of insurance on your person at all times.
Note: AMREF organization is one of the center in East Africa which deals with evacuation to nearest best medical hospital if the situation is acute. www.amref.org
We can confidently recommend Travel Guard. We've had great feedback from our guests about their services. To have a preliminary look at their coverage options, go to Travel Guard or www.airmed.com.
In the event of flight delays the airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their aircraft or conveyance.
Flight delays are not considered as alterations to the program and as a consequence any compensation applied for from the company is not applicable. In the event of a scheduled flight delay, cancellation or over booking, Mama Artemisia cannot be held liable for any costs incurred. Any denied boarding compensation, if applicable, should be sought from the airline concerned or travel insurance protection and not Mama Artemisia.
The company cannot guarantee flight times detailed on the itinerary. It is possible that they may change at short notice. In the event they do, Mama Artemisia will make every available effort to assist you.
Our Published Rates
Changes in rates are rare and caused by extraordinary circumstances outside Mama Artemisia control. In the rare event that a cost should increase, cancellation is allowed without penalty. All prices are per person, based on double occupancy. All prices are subject to change.
Travel Documents and Vaccinations
Travellers must be in possession of valid passports and any visas, permits and certificates required for the entirety of their safari and should arrange such vaccinations as are normally recommended for the countries through which they intend to travel. Information as to these matters and as to climate, clothing, baggage, gear, and similar matters is given in good faith but without responsibility on the part of Mama Artemisia.
The expression "force majeure" means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier's control. In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier's contractual obligations is prevented or affected.
In the unlikely event that a tour member has a disagreement whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, hotel, lodge or camp management. It is likely that the tour member's complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to Mama Artemisia within 10 days of the end of tour quoting tour reference, destination and departure date. Shall the client wish to report the matter to our office they are all welcome so we can re-discuss the matter and resolve it.
The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sight seeing, tours and transport. The company's liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and not any other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The Company cannot be held responsible for loss or damage to baggage.
Accommodations and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Mama Artemisias control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Why Book With Us
First hand Knowledge
Whether traveling as a couple, a family or on your own and to satisfy individual needs, our properties range from high-end luxury to more affordable options.